Version 2026-07-25 · DRAFT — being reviewed with a lawyer. You agreed to these at signup; they're always readable here. This version adds the SAFETY FEATURE terms (section 5) — using the safety check-in is conditional on accepting them.

ELEVATE — LEGAL PACK (DRAFT)

⚠️ Plain-language DRAFTS to protect the platform and its operators. NOT final legal advice. Review every clause with a lawyer at the 3pm legal session before going live. Jurisdiction assumed: Queensland, Australia — confirm.

1 · TERMS & CONDITIONS

Elevate Media ("Elevate," "we," "us") provides a software platform that operators ("you," "the Operator") use to run their own independent business — screening, bookings, a website, a booking site, and an SMS assistant.
1. What we provide. A licence to USE the Elevate platform, skinned to your brand. We host it, maintain it, and do our best to keep it running.
2. What you provide. Your own content, prices, services, rules and data. Everything the platform says or does on your behalf is YOUR business decision — you set it, you own it, you are responsible for it.
3. Independent operator. You are not an employee, agent, or partner of Elevate. You run your own business. Elevate does not set your prices, your services, or your rules, and takes no part in your bookings or your clients.
4. Lawful use. You agree to use the platform only for lawful activity in your jurisdiction, and that you are solely responsible for compliance with all laws that apply to your work.
5. Acceptable use. You will not use the platform to harm minors, to enable trafficking or coercion, or for any activity involving anyone who has not freely consented. Breach = immediate termination.
6. Availability. We aim for high uptime but do not guarantee uninterrupted service. We may perform maintenance and updates.
7. Fees. [Your pricing — to confirm.] Non-payment may suspend access.
8. Termination. Either party may end this agreement. On termination you may export your data; we may delete it after a reasonable period.
9. Changes. We may update these terms. Continued use after notice = acceptance.
10. Governing law. Queensland, Australia. *(confirm)*

2 · USER AGREEMENT (the IP protection — the important one)

By using Elevate, you agree:
1. You are licensed to USE the platform — you do not own it. The platform, its code, its design, its structure, its shell, its onboarding flow, its bot logic, and the underlying concept are the exclusive property of Elevate (and its owner). You receive a limited, non-exclusive, non-transferable licence to use it for your own business while your account is active.
2. You will not copy, clone, reverse-engineer, decompile, scrape, or recreate the platform or any part of it, in whole or in part, for yourself or anyone else.
3. You will not resell, sublicense, rent, or share your access, or build a competing product using anything you learned from the platform.
4. You will not attempt to access another operator's data, interfere with the platform's security or isolation, or probe, test, or circumvent any protection.
5. Your skin is yours; the engine is ours. Your brand, colours, logo, content and data are yours. The system that renders them is licensed, not sold.
6. Feedback. If you suggest improvements, we may use them without obligation.
7. Breach. Any breach of this agreement may result in immediate termination and legal action to protect our intellectual property.

3 · PRIVACY & DATA COMMITMENT (protects the operator AND limits Elevate's liability)

What we hold, why, and our promise — and its limits.
1. Your data is yours. Your clients, bookings, messages, prices and settings belong to you.
2. Isolation. The platform is built so that no operator can see another operator's data. Each account is separated at the database level.
3. We don't sell it. We never sell, rent, or share your operator data or your clients' data with third parties, except where required by law.
4. What we can see. To run and support the platform we hold your account data. Support staff can only enter your account with your explicit, time-limited, logged consent — you see every time it happens.
5. Security — best efforts, not a guarantee. We take reasonable, industry-standard measures to protect your data. However, no online system is perfectly secure. To the maximum extent permitted by law, Elevate is not liable for loss, breach, or unauthorised access that occurs despite reasonable precautions. You use the platform at your own risk and are responsible for keeping your login secure.
6. Your clients' data. You are responsible for how you collect and use your clients' information and for complying with privacy law that applies to you.
7. Retention & deletion. You can export your data. On account closure we delete it after a reasonable period, except where law requires us to keep records.
8. Breach notice. If a data breach affecting you occurs, we will notify you as required by law.

5 · SAFETY FEATURE TERMS & CONSENT-TO-RELEASE (NEW — 25 Jul 2026)

⚠️ B1 (25 Jul) · reworded X (27 Jul): these terms are a PRECONDITION of switching the safety check-in's police-handover consent ON. They are shown in plain words in the app (the confirm popup) and recorded with a timestamp + version when you accept. Consents recorded against wording earlier than v2026-07-27 must be re-confirmed. DRAFT — a lawyer must confirm the exact escalation windows and the disclosure wording before go-live.

1. What the feature does. The safety check-in is a life-safety net: you check in with an expected duration; if you go silent past it, an escalation ladder climbs — you → your safety contact → Elevate HQ → (only with your consent) a police-handover package released to those people, with instructions to contact police themselves. Elevate is not an emergency service and cannot contact police on your behalf — in Australia no software service can (000 accepts only a real person's voice call); a person you nominated, or Elevate's responder, makes that call, armed with everything you supplied.
2. What is held, and for how long. The booking address, client-screening details, deposit screenshot and location drops you supply are captured for THAT booking only, held while the check-in is live, and automatically deleted the moment you check out safe — including the screenshot file itself. They are never kept in logs or backups after a safe check-out.
3. When it is released. Your held info is released only DOWN THE LADDER: the address to your safety contact (up front only if you ticked that; otherwise when you can't be reached), and the full package to Elevate HQ at the final rung — where it sits ready to be handed to police by a person.
4. Police-handover consent. Switching the police-handover consent ON means: if you stay silent through every step, Elevate releases your held information to your nominated contact and Elevate's responder, packaged for police — they are instructed to call 000 or 131 444 themselves and hand everything over, and once escalation is underway you cannot necessarily stop it. Consent OFF = your held information is never packaged for or passed to police; your nominated contact still receives your last known location and check-in note on escalation (clause 3 — that release keeps you findable and cannot be switched off).
5. The autonomous failsafe. If an escalated alert is not actioned by a human within your set window (default ~60 minutes), the system escalates by itself. This feature exists so your safety never depends on someone being awake.
6. Speed, and the legal basis. The ladder escalates FAST on purpose. There is no legal requirement to wait 24 hours before raising the alarm about someone feared missing — police advise reporting immediately — and the Privacy Act's APP 6 "permitted general situation" allows an organisation to disclose personal information to police without consent where it reasonably believes it is necessary to lessen or prevent a serious threat to life, health or safety. This applies Australia-wide. It is framed exactly as it is: a woman's life may be in danger. (Exact windows + wording: lawyer to confirm.)
7. Your responsibilities. Keep your main phone un-silenced for alerts (the wizard sets this up), keep your contact details current, and use a personal number — not a bot line — as your safety contact.
8. No guarantee. The feature is a best-effort safety net, not a guarantee of rescue or of police response times. It does not replace 000 in an emergency you are able to raise yourself.
9. Evidence trail. Ladder actions are time-stamped (what the system sent, and when) so a complete chain exists to hand to police. This trail contains the system's own messages — never your client conversations, except as clause 12 describes on a live escalation.
10. (NEW — 26 Jul 2026) Your setup choice — Contact-only vs Full. You choose the mode. Contact-only: the ladder runs to YOUR OWN safety contact and ends there — Elevate is not involved, holds none of your check-in information, and no authorities path exists; no consent-to-release is required. Full ladder: Elevate steps in after your contact, and the police-handover package applies at the end (released to the people alerted, who contact police themselves — clause 4) — the full ladder REQUIRES the consent-to-release tick; without it, your check-ins run contact-only regardless of the mode you picked. You can add or remove Elevate at any time (adding it re-requires the consent).
11. (NEW — 26 Jul 2026) Your timings. The minutes between every escalation step are yours to tune in the app (staged, not dramatic — sensible defaults apply if you set nothing). (Lawyer to confirm the recommended windows before go-live.)
12. (NEW — 26 Jul 2026) The conversation transcript on escalation. If the client you screened matches a conversation your assistant held, that message thread (time-stamped) is attached to the escalation package at the FINAL rung only — as evidence for police, under the same consent as clause 4. Like everything else held, it is released only on escalation and the package is deleted when you check out safe. It is never released in contact-only mode.
13. (NEW — 26 Jul 2026) Scope. These terms and this feature operate Australia-wide and are framed as what they are — a life-safety feature. The full terms-of-service, privacy policy and user agreement are being overhauled by a lawyer as a precondition of this feature's go-live; this §5 is the operative draft routed for that review.

4 · COPYRIGHT / IP NOTICE (in-app footer + signup)

> © [year] Elevate Media. The Elevate platform, its design, code, structure, and concept are the property of Elevate Media and its owner. All rights reserved. Operators are licensed to use the platform for their own business and may not copy, resell, or reproduce it. Your brand and content remain yours.